Facts, Fallacies, and Fiction.

So I’ve spent roughly 24 hours with my newly updated Hero. It’s been an interesting experience to say the least. Was it worth the wait? Was it all that I was anticipating? What is up with the horrible service at many MANY “authorized” Sprint service centers? Lets explore those questions and more, shall we?

Ok first I’ll say my piece about the Sprint service center just to get that out of the way. What the hell? I mean, I know these aren’t actual Sprint stores, but isn’t there some sort of qualification a place has to achieve to get status as an “authorized” service center? Or is Sprint handing that designation to anyone willing to deal with repairs? I won’t put the location in the spotlight here, mainly because the staff was very friendly and tried to be accommodating.

The day the update was released I was there just after they opened. The store was empty. I told them I was there for the Hero update. The guy at the counter immediately informed me that I was wrong, it was the Samsung update. [what?] So, I calmly stated that if he checked, I was sure he would confirm my statement. He, not budging from his seat, said “You’re wrong. Hero updates not due for like 2 weeks.”. Just as was turning to exit this den of stupidity, a tech from the back yelled out that indeed the update was released, but they didn’t have it yet. He took my number and said they would call when they had it ready. No problem right?

They called the next day. I told them I’d be in after 5p. When I got there the store was packed. The little girl […] working the service counter asked if she could help me. I told her the deal. She gave me an extended blank look, then said “what?”. So I looked past her at the tech, who was watching the situation with a bemused smile on his face and said “can you get me going here?”. He laughed and said no problem, much to the consternation of the people in line. Hey I made an appointment… Kind of…lol

So 45 minutes or so later, I was updated and out the door. At least the tech guy was good. But then that’s usually the case with these places. Ok I’m done ranting, on to the review!

Right off the bat I noticed that everything I did happened a lot quicker. Everything just seemed to pop! Scoring one for that nugget, I enthusiastically went about re-setting up my phone. That’s where the enthusiasm started to wane. I mean I expected this, but I didn’t realize it would be so tedious. Not only do you have to initialize your Google account again [on the phone], but you also have download each and everyone of your apps again. This shouldn’t have been that bad, but for some reason, the downloads section of Market only contained like 8 of my collection of 30+ apps. Meaning that none of my settings for each individual app were saved, so I had to set up all of them again also. Who has time for that? As of now, I am still not complete.

The battery life is supposed to be better with this update. I haven’t been able to evaluate that yet due to me still getting back to normal. The screen resolution look crisper. Or brighter. I’m not sure but ut definitely looks better. So do the icons. I like what was done to the Camera. Actually operates more like a camera now. Point and shoot style. Loving the Navigation app! Going to use it Sunday for a road trip. Oh and bonus for me? Thumbnail screen display of home screens! So nice…

As I experience more with this update I will continue to post my findings. You know you will get the dirty truth from me…and nothing but the truth lol



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